One-Stop Center Certification and Quality Control for Enhanced Efficiency in Customer Flow

About

The Workforce Investment Act (WIA) of 1998 created the national network of one-stop centers, also known as American Job Centers (AJCs), which were charged with providing employment and training services to the public. The Workforce Innovation and Opportunity Act (WIOA) of 2014 made enhancements to this one-stop system, enabling co-locations of partners and service providers to attain greater resource leveraging and efficiency in serving customers.

One-Stop Career Center Fact Sheet

WIOA reinforces the partnerships and strategies necessary for one-stops to provide job seekers and workers with the high-quality career services, education and training, and supportive services they need to get good jobs and stay employed.

One-stop center staff also help businesses find skilled workers and access other supports, including education and training for their current workforce.

"First Step: A Youth Practitioner’s Resource Guide to Supportive Services"

Workforce System Certification Toolkit from Oklahoma

This toolkit describes Oklahoma’s Workforce System Certification process that encourages voluntary collaboration across partners to create a shared vision for addressing local economic needs and determining strategies to meet them.

It includes information on the purpose, background, framework, the six steps in system-building, standards and measures, the review process, a self-assessment tool, certification application, and lessons learned from three pilot areas.

Strengths-Based Customer Service: Opening the Door for Everyone

Learn how to maximize your customers’ strengths, so that they may enhance their employment and educational outcomes. Check out the strengths-based customer service resources for front-line staff in the 13-minute long video on this resource page.

Integrated Resource Team Flow Chart and Resource Guide

This guide offers an additional level of detail related to the activities identified in the sample Integrated Resource Team (IRT) flow chart on career and training services.

The information is meant to provide a cursory overview of the two potential customer flow scenarios that can take place after the customer attends a job center orientation.

The Integrated Resource Team (IRT) model represents a strategy that a local workforce area can use to provide an increased level of support to a job seeker with a disability.

The purpose of the frequently asked questions (FAQs) is to clarify the IRT concept, and offer guidance on introducing the IRT approach, and facilitating an IRT with an individual job seeker.

Materials

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Content Details

Topics:

Integrated Programs/Services Leveraging Resources Memorandums of Understanding (MOUs) Partnerships - General Program Integration - General Program/Operations - General Program Design/Service Delivery Cost Allocation Administrative Controls

Target Populations:

General Audience

Programs:

Multiple Mixed Funding Streams Workforce Innovation and Opportunity Act (WIOA)

Geographic Locations:

National Scope

Industry Sectors:

Cross-Industry

Last Updated:
Created:
Resource Publication Date: 2015
Author(s): Employment and Training Administration
Organizational Author(s): U.S. Department of Labor
Posted by: Margaret Lamb
Posted in: ION - Innovation and Opportunity Network