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WIOA calls for workforce systems to adopt more evidence-based practices including the use of industry-identified competencies for more responsive education and training.  How can workforce development practitioners use a competency-based approach...

ETA has issued Training and Employment Guidance Letter 16-18: Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated Worker and Youth Activities Program Allotments for Program Year (PY) 2019; Final PY 2019 Allotments for the...

The Workforce Innovation Technical Assistance Center (WINTAC), in partnership with the U.S. Department of Education's Rehabilitation Services Administration (RSA), recently published an Effectiveness in Serving Employers for WIOA Title IV Employer...

You may have noticed a new ION navigation tab to the right of Assess Your Progress at the top of the community page.  WIOA Partners is the WIOA implementation website designed to accommodate the specific needs of WIOA Federal partner agency staff...

On November 2, 1018, ETA issued Change 1 to TEGL No. 16-17. This guidance provides states with revised allotment levels for WIOA Adult and DW FY 2019 funds, which became available to states in October 2018. Change 1 to TEGL 16-17 restores the...

The AJC Customer Flow Scenarios have been highly successful as a resource for American Job Center (AJC) customers and as a staff training tool. To expand their usefulness to a broader customer base there is now a Spanish translation for each...

As we enter into year five of Workforce Innovation and Opportunity Act (WIOA) implementation, chances are there have been many personnel changes within your workforce system. These changes require the new staff to familiarize themselves with the...

Last spring, in March of 2017, the Innovation and Opportunity Network (ION) hosted a WIOA Wednesday on universal design and taking a customer-centered approach in the American Job Center. Although you can always access the event’s recording, the...

This spring, the U.S. Department of Labor, in collaboration with its Education and Health and Human Services partners, will host three national convenings. These convenings will continue to support WIOA implementation, building upon the...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.