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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

The WIOA Quick Start Action Planners (QSAPs) are interactive, self-paced assessment tools designed to help leaders at all levels of the public workforce system plan for this transformation and prepare for implementation of WIOA.  The QSAPs will...

Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of it as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new...

Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of it as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new...

On March 2, 2017, the Employment and Training Administration published Training and Employment Guidance Letter (TEGL) 21-16, which elaborates on the previous WIOA youth program guidance and the WIOA final rule. 

A review of states' obligations under the governor-secretary agreement for the TAA program, as well as annual financial agreement, the staffing flexibilities now available for employment and case management services, the role of TAA as a partner...

The U.S. Department of Labor’s Employment and Training Administration, the U.S. Department of Education’s Office of Career, Technical, and Adult Education, and the Office of Special Education and Rehabilitative Services, Rehabilitation Services...

We encourage you to view the Employment and Training Administration's (ETAs) Act Now Webinar Series for more information about implementing the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

We encourage you to re-visit the WIOA stakeholder consultation and listening sessions for more information about the input received on implementing provisions of the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

In these videos and e-learning training series, you will find helpful information on both ensuring your participants' success in entering the world of work, and in recording that success.  While these videos were created for YouthBuild grantees,...