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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

The WIOA Quick Start Action Planners (QSAPs) are interactive, self-paced assessment tools designed to help leaders at all levels of the public workforce system plan for this transformation and prepare for implementation of WIOA.  The QSAPs will...

The Workforce IT Support Center (Workforce ITSC) supports all state WIOA program partners as they work collaboratively to implement effective and creative technology solutions. 

The One-Stops and American Job Centers - Other Key TA Resources page provides a collection of key resources, technical assistance tools, and promising practices for operationalizing the one-stop delivery system under Workforce Innovation and...

Are you looking for ways to bring workforce partners together to better leverage staff and funding and provide better services to your employer and job seeker customers? These are critical goals of the Workforce Innovation and Opportunity Act...

There are a number of one-stop partner programs that may be appropriate for youth depending upon an individual’s needs and whether or not they meet eligibility criteria for specific programs. Individuals who meet the respective program eligibility...

We encourage you to view the Employment and Training Administration's (ETAs) Act Now Webinar Series for more information about implementing the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

We encourage you to view the webinar series, entitled "Enough is Known for Action," for more information about implementing specific provisions of the Workforce Innovation and Opportunity Act (WIOA) that apply to youth program services.

As part of ongoing technical assistance provided to workforce professionals and service providers, the Access 30-Second Trainings and the Top 20 Take Home Now webinars address one-stop career center accessibility, accommodations for individuals...

We encourage you to re-visit the WIOA stakeholder consultation and listening sessions for more information about the input received on implementing provisions of the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.