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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

The WIOA Quick Start Action Planners (QSAPs) are interactive, self-paced assessment tools designed to help leaders at all levels of the public workforce system plan for this transformation and prepare for implementation of WIOA.  The QSAPs will...

The Workforce Innovation and Opportunity Act (WIOA) creates new opportunities for partnerships that are especially critical across WIOA core programs. A number of state and local teams from Adult, Dislocated Worker, Youth, Wagner-Peyser Employment...

The following resources provide practical information and tools regarding financial and grants management under the Workforce Innovation and Opportunity Act (WIOA) Act.  

This Sample Memorandum of Understanding (MOU) and accompanying cost allocation methodologies for hypothetical local areas may be used as a reference guide or toolkit when developing your own MOU, including your one-stop operating budget,...

The National Association of Counties (NACo), National Association of State Workforce Agencies (NASWA), National Association of Workforce Boards (NAWB), National Conference of State Legislatures (NCSL), National Governors' Association (NGA),...

This resource delineates the five-step process undertaken by Illinois to negotiate and finalize a successful Memorandum of Understanding (MOU) with key partners when implementing the partnership provisions of the Workforce Innovation and...

We encourage you to view the Employment and Training Administration's (ETAs) Act Now Webinar Series for more information about implementing the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

Effective November 17, 2016--Common Identifier on all Primary Electronic Resources The U.S. Department of Labor Employment and Training Administration (ETA), in coordination with the Department of Education, has established the American Job...

A number of program guides, available manuals and instructional handbooks exist to help you achieve participant success, meet all of the requirements of a program, and integrate program services and available resources.