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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

Community auditing is often referred to interchangeably as asset mapping or resource mapping. It is a type of inventorying or environmental scanning that builds system capacity to allocate resources efficiently and maximize a region's ability to...

Under the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014, long-term unemployed (LTU) individuals receive training, supportive services and reemployment services to help them overcome extensive barriers that are...

The strength of the one-stop career center system is its basic premise that workforce development services can be integrated in one place for easy access to customers, and delivered as efficiently and as streamlined as a business would. ...

The Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014, places a new focus on pursing evidence-based practices in workforce development.

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow. Customer Centered...

This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker customers. In addition...

The provisions under the Workforce Innovation and Opportunity Act (WIOA) include key investments to assist disconnected youth by providing access to essential education and training to produce skills which meet employer needs.

WIOA implementation gives us huge opportunity to step back from business as usual and, with the customer in mind, design better services. The CCD PLG will provide an overview of how Customer Centered Design can improve outcomes and result in...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...