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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

We encourage you to re-visit the WIOA stakeholder consultation and listening sessions for more information about the input received on implementing provisions of the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

Community auditing is often referred to interchangeably as asset mapping or resource mapping. It is a type of inventorying or environmental scanning that builds system capacity to allocate resources efficiently and maximize a region's ability to...

ETA held a National Convening of workforce leadership for implementing the Workforce Innovation and Opportunity Act (WIOA).   The WIOA National Convening took place on January 26-28, 2016 in Washington, D.C.

The Workforce Innovation and Opportunity Act (WIOA) provides an opportunity for a greater emphasis on customer-focused and effective case management.  In providing guidance, support and motivation to customers that seek training, employment, and...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...

The Workforce Innovation and Opportunity Act (WIOA) presents unique moment in time for workforce leadership to champion innovation, and enhance the effectiveness of a highly integrated workforce system complete with co-located partners, procured...

The Workforce Innovation and Opportunity Act (WIOA) strengthens the focus on serving individuals with disabilities. As one of the seven major strategic components of the Disability Employment Initiative (DEI), the Integrated Resource Team (IRT)...