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This session is the third webinar in this series for the youth community, hosted by the Chicago and San Francisco Employment and Training Administration (ETA) offices but open to all, to inspire strategic planning and action now in anticipation of...

This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker customers. In addition...

The provisions under the Workforce Innovation and Opportunity Act (WIOA) include key investments to assist disconnected youth by providing access to essential education and training to produce skills which meet employer needs.

This podcast features two practitioners who discuss how they used the customer-centered design approach to create a unique participant intake process.  They note that they develop plans in a different way, not with the law and regulations in the...

This video features eight practitioners who took part in ETA’s Customer-Centered Design Challenge, learning through an online course and receiving one-on-one intensive coaching in how to use “design thinking” principles as they redesign their...

This video features four practitioners who discuss the opportunities for expanding apprenticeships under WIOA.  The participants document that WIOA enables them to match pre-approved apprenticeship curricula with work-based learning, thereby...

This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers.  He notes the importance of a system that focuses on employer needs and provides job seekers with...