Browse Our Community Library

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

High-quality service to individuals with disabilities is a critical goal of WIOA partners and practitioners. You may obtain a wealth of technical assistance resources to help you reach that goal with these ten playlists.

Call-In Number: 877-361-4628 Conference Code: 3189475684  

Join us to hear from a team of local workforce area partners in Santa Barbara, California who have made researching their customers their first step before designing new services.

As part of ongoing technical assistance provided to workforce professionals and service providers, the Access 30-Second Trainings and the Top 20 Take Home Now webinars address one-stop career center accessibility, accommodations for individuals...

We encourage you to re-visit the WIOA stakeholder consultation and listening sessions for more information about the input received on implementing provisions of the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

An expectation of the Workforce Innovation and Opportunity Act (WIOA) is for the state and local programs which provide services to individuals with disabilities to engage in a cohesive strategic planning process with a focus on collaboration and...

This podcast features two practitioners who discuss how they used the customer-centered design approach to create a unique participant intake process.  They note that they develop plans in a different way, not with the law and regulations in the...

WIOA implementation gives us huge opportunity to step back from business as usual and, with the customer in mind, design better services. The CCD PLG will provide an overview of how Customer Centered Design can improve outcomes and result in...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...