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The AJC Customer Flow Scenarios have been highly successful as a resource for American Job Center (AJC) customers and as a staff training tool. To expand their usefulness to a broader customer base there is now a Spanish translation for each...

A number of program guides, available manuals and instructional handbooks exist to help you achieve participant success, meet all of the requirements of a program, and integrate program services and available resources.

To effectively serve many youth and adults, a multi-generational or two-generational approach may needed to ensure employment retention and self-sufficiency for a family.

One of the most important features of the one-stop career center system is the network of support services and the focus on career advancement opportunities it provides to low-income individuals. The Workforce Innovation and Opportunity Act...

This video features four practitioners who discuss strategies for working with out of school youth to help build a future talent supply.  

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...

AJC Customer Flow Scenarios – A Novel Approach to Staff Training Many states and local areas have expressed a need for staff development tools that help train AJC staff, while enabling them to work collaboratively and seamlessly across...