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The AJC Customer Flow Scenarios have been highly successful as a resource for American Job Center (AJC) customers and as a staff training tool. To expand their usefulness to a broader customer base there is now a Spanish translation for each...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

Call-In Number: 877-361-4628 Conference Code: 3189475684  

We encourage you to view the webinar series, entitled "Enough is Known for Action," for more information about implementing specific provisions of the Workforce Innovation and Opportunity Act (WIOA) that apply to youth program services.

Community auditing is often referred to interchangeably as asset mapping or resource mapping. It is a type of inventorying or environmental scanning that builds system capacity to allocate resources efficiently and maximize a region's ability to...

We encourage you to visit the Employment and Training Administration's (ETAs) official WIOA website for more information about the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

We encourage you to visit the Employment and Training Administration's (ETAs) official WIOA website for more information about the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

In order to implement the provisions of the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014, workforce and education professionals need resources, technical assistance and guidance. Technical assistance ensures...

A number of program guides, available manuals and instructional handbooks exist to help you achieve participant success, meet all of the requirements of a program, and integrate program services and available resources.

Under the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014, long-term unemployed (LTU) individuals receive training, supportive services and reemployment services to help them overcome extensive barriers that are...